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7Ballmusic Return, Exchange, Freight Damage, & Warranty PoliciesAll
manufacturer defects must be reported to our sales office within 14 days of receipt of product. All defective returns within 30 days of
date of purchase will be returned to the manufacturer of the product at no cost to the
customer. An RMA number will be given along with a return service label
in email or call tag if email is not available. FedEx will schedule a
driver to pick up the return package in most cases within 24 hours of
receipt of electronic return service label. Once product has arrived
back to the shipping warehouse, a replacement will be sent out at no shipping
cost to the customer.
Any items returned after the first 30 days will be covered under the manufacturer's standard warranty. OSP and 7Ball products are covered for 1 year. Customers will be responsible for paying shipping back to 7Ballmusic or the manufacturer's desired return location for defective items 30 days past the point of purchase within 1 year of the date of purchase. Defective items are defined as items that show no signs of misuse or physical abuse including normal wear and tear. All freight damage must be reported within 14 days upon receipt of product or refused from the shipping company delivery person. In order to regain replacement costs, all original packaging must be retained and visible for inspection by FedEx or selected carrier. In most cases pictures may be requested as part of the damage claim recovery process. Damaged product must be returned to our warehouse before a replacement is issued unless the carrier requests retention of product for their accounting purposes. At that time a replacement will be sent out at no additonal cost to the customer. All unopened items in their original packaging exchanged will be subject to a 25% restocking fee within 14 days of purchase ONLY where exchanges apply on selected products. Subject to change at company descretion. 
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